Social Impact Measurement & Management


Social Impact Measurement & Management

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Learn how to effectively measure the social impacts of organisations and use stakeholder data for strategic decision-making. Become a certified Social Value practitioner and leap forward in your career.

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Learning Goals

What you will learn

Social Impact Measurement & Management syllabus

Course modules

The course is structured around seven chapters and 21 lessons taking you from the foundations to advanced impact measurement practises.

In this Chapter, you will learn to recognise and convincingly communicate how measuring and managing impacts can generate benefits for your work. You will understand what social impact is and the ways to assess it based on the five dimensions of impact and the seven Principles of Social Value. Moreover, you will learn to recognise the different impact management approaches, their advantages, limits and relationships.

By the end of the second chapter you will be able to analyse a social or environmental problem by conducting root-cause analysis and define strong and compelling impact goals for an organisation. You will also learn how to create a powerful Theory of Change, or in other words a plan for achieving your impact goals.

In Chapter 3, you will learn to identify stakeholders and meaningfully segment them as well as to define relevant outputs and outcomes (effects or changes) to report and improve. This will allow you to apply the materiality test to prioritize what really matters.

By the end of this chapter, you will be able to find appropriate indicators to measure outcomes and define thresholds.You will learn to set thresholds to identify expected amounts of change and identify the duration of these changes and when

you are accountable for them. Lastly, you will be capable to measure change against a baseline and create a questionnaire to capture and analyse data for reporting and improvements.

In this chapter, you will learn to attribute value to stakeholder changes in expected outcomes and report and identify improvements through valuation techniques. By the end of the Chapter, you will be able to successfully plan to achieve positive impacts that are valuable to society and the planet.

By the end of Chapter 6, you will be able to identify and assess the counterfactual or ‘what could have happened anyway’ - otherwise known as deadweight as well as the contribution/attribution factor of others which affects your impact. You will also learn to determine the net impact of your contribution and evaluate it to properly report and identify improvements.

This last chapter is all about impact management: you will learn to transparently report impact results to external stakeholders and leverage your results to support strategic and operational decision-making. Moreover, you will be able to recognise the importance of embedding impact management and identify the key requirements to creating a culture of impact management in an organisation.




Team of Trainers and Contributors

Lead Trainer

The lead trainer of the course is your day-to-day teacher. They co-create the contents of the course and add in their own experiences. You will hear their voice over the slides in the videos on our learning platform and Social Learners will also have live sessions guided by the lead trainer.

Contributing Experts

Our course contributors are global experts on the topic of social impact. They either helped us build the course, or share their insights in the form of a video or a case study.

Adam Richards

Adam is the Director of Impact at Social Value International. He holds a PhD from Liverpool John Moores University investigating the effects of SROI in a social enterprise and has years of experience working with a number of organisations to help them better understand, measure and manage their social impact. His passion for helping people and organisations maximise their impacts is contagious. 
Sneha Lakhotia
Insights and Impact Lead
Register to Sneha's cohorts
Cecilia Pesanha
Impact Strategist
Jeremy Nicholls
Non-executive Director at SVI
Khulood Hindiyeh
Sustainability Consultant
Register to Khulood's cohorts
Shawn Theunissen
Founder of Property Point
Sophie Robin
Co-Founder of Stone Soup Consulting
Lara Viada
Impact Director at Creas
Timour Screve
Sustainability Coordinator
logo of impact organisation social value international in white

Course Partner

Social Value International (SVI) is a leading global standard setter for social value, Social Return on Investment (SROI) and social impact measurement & management. It is a registered charity with 25 national networks across the world and members in over 45 countries. SVI works closely with international partners including the OECD, UNDP and contributes to the Impact Management Project (IMP) to set global standards for impact management.


get accredited


Earn your Certificate of Completion accredited by Social Value International. The course prepares individuals to apply for associate, accredited and advanced level practitioner status with SVI.

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Learning approach

Discover our packages

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The Autonomous Learner

The learning experience that fits your busy working schedule and allows you to learn at your own pace from wherever you are.

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The Social Learner

Learn online by interacting live with the trainer and a group of like-minded peers.


What people say about us

Ashling M.
Ashling M.
Social Impact Researcher
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“The way Adam facilitated the group was fantastic, everyone got an opportunity to talk. Because of this approach I felt my perspective was valuable and important! Great for confidence!”
Dr. Elijah M.
Dr. Elijah M.
Lecturer Business School
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“I am happy to have been part of the Efiko Academy and specifically the cohort that has just completed the course. To this far, I appreciate and applaud the entire training team for exemplary presentation, content design and flow and linkage with the SVI Network driven by skill and passion.”
Anca P.
Anca P.
Associate Professor PhD
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"My favorite aspect was the mix of information, resources, testimonials and, of course the live sessions. They complemented each other and although they were challenging they were also inspiring and placed me in a state of mind that requires action. Looking forward to future learning opportunities. It was a truly happy learning experience!”
Sarah O.
Sarah O.
Program Manager
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"I mostly enjoyed the exercises and the real-life examples / testimonies by professionals who have learned and practiced the new knowledge. It helped me relate and find creative ways to use the knowledge in my daily work. Thank you for a wonderful experience!"
Levi K.
Levi K.
Management Consultant
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"Interactive brief videos, notes, Adam’s engaging & interactive sessions above all the measurement of Impact especially SROI stood out for me because it's what I have been seeking to know."
Matthew L.
Matthew L.
Social Value officer
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"Very good course, easy free flowing slides and process. Overall very happy. The bite size feeling kept me engaged throughout. The exercises are useful and straight forward. I did really like the simplicity of the course. The team has done a great job!"
Alessio B.
Alessio B.
Start-up coach
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“As a startup coach I thought a lot about the optimal way to learn about impact management and Efiko turned out to be the best online course I can recommend.”
Joanne A.
Joanne A.
Accredited SROI practitioner
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"Great introduction to Impact Management. The learning materials are organised in small chunks that make learning easy to dip in and out of. The materials help me clarify the principles and processes."
Any questions?

Contact Maria

Did you know that 92% of our course takers are satisfied? That’s why we boldly guarantee that our courses will not let you down. Didn’t get what you expected from the course? Let us know and get a full reimbursement.

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Frequently Asked Questions

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The Social Impact Measurement & Management course offers 8 hours of content taught by Dr. Adam Richards and 12 hours of practical exercises, case studies and practical insights from leading international experts. 

You obtain the certificate of completion by following the 8 hours compulsory content delivered by Dr. Adam Richards.

The certificate is a valuable asset if you seek to work in sustainability consulting, impact investing or for a non-profit or social enterprise. It will position you for roles related to Fundraising, Measurement & Evaluation, Impact Investing and Product & Service design. Moreover, the course is Accredited by Social Value International and will allow you to progress on the pathway to becoming an Accredited Social Value Practitioner.

This course is mainly designed to train beginners and intermediate level practitioners. The complexity of the content increases with every chapter but many examples, exercises and case studies will help you build self-confidence and deep understanding in each dimension of the curriculum. 

If you are an advanced practitioner, this course may offer advantages as well. It will allow you to join live sessions with experts and get tailored feedback on your cases or questions. It is also a way to secure a valuable certification and let your current impact strategy be challenged by the trainer.

All live sessions are recorded and made available for the students of your cohort. If you miss a session, you can catch up by rewatching the recording. As the value of the Social Package lies in the networking opportunity and learning from & with peers and the expert, we ask to be present for at least half of the sessions.

If you are an advanced practitioner, this course may offer advantages as well. It will allow you to join live sessions with experts and get tailored feedback on your cases or questions. It is also a way to secure a valuable certification and let your current impact strategy be challenged by the trainer.

The Autonomous package includes 20+ hours of bite-sized video content and a wealth of case studies, practitioner insights and exercises. You will have access to the downloadable Impact Map, a tool to measure the impact of your activity, and be invited to join a diverse community of Impact Practitioners on the Efiko community platform. 

The Social package includes everything of the Autonomous package, plus 6 live sessions of 90 minutes with the lead trainer and 10-15 peers spread over 2 months. It allows you to ask your questions live and get support from the expert trainer. You will have access to the recordings in case you would miss a session.

Both the Autonomous and Social package are accredited by Social Value International and come with the Certificate of Completion, allowing you to progress on the SVI practitioner pathway.

In all packages, you’re invited to join the community platform where you can ask your burning questions. 

If you’re enrolled as a Social Learner, you’re also invited to ask any question you have in the live sessions with the trainer. The lead trainer of the course will draw up an agenda based upon the learners’ questions. 

In other cases, is always open for questions.

For now, the course is only available in English.

The content will soon be subtitled in various languages.

The start of the next cohort for the Social Learners is indicated on the pricing page. Register as soon as possible as places are limited. However, if you can’t wait, you can access all material and follow your first lessons already before the starting date!

Do you prefer to study on your own and at your own pace? That’s also possible with the Autonomous package, which allows you to plan your learnings whenever fits you best.

Yes, we offer the option to pay with credit card (Mastercard, VISA) or PayPal. If you would like to pay with your debit card, we advise you to create a free prepaid PayPal account here and use it to make your payment.

Every transaction on Efiko is performed and secured by Stripe, a reliable payment processor.

Yes, you can secure several tickets at once by contacting us at Include the number of people you would like to enroll and your preferred course delivery mode (autonomous vs social package).

We also offer B2B/group offers. If you’re interested, please have a look at our team page and request a demo.

Yes, Stripe processes payments in 130+ currencies. PayPal also allows you to convert money to a different currency.

In case less than 5 people participate in your cohort, we will offer you two options: (1) to join another cohort or (2) full reimbursement of the course.

Yes, we can provide an invoice or proof of purchase so you can get reimbursed by your employer or company. Simply reach out to us at stating the course name and package you’d like to take and for how many people. 

Yes, we do offer reimbursement on the course in case you’re not satisfied with it. The reimbursement applies following these conditions:
a) Up to 15 calendar days after you enrolled to the course or up until 5 days after the introductory session if you register as Social Learner;
b) The guarantee applies up until you consume 20% of the course content;
Contact to ask for a reimbursement. We will review your request and in case your demand complies with the above conditions we will transfer the amount you paid, minus transaction costs.

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